Policies at JD fashion

Things You Need to Know

At JD fashion, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

All full priced items can be returned for a store credit only.

The items must:

  • be received in original condition - unworn, unwashed, with all original tags still attached 

  • not have any makeup or smell of perfume/deodorant so please take care when trying on your order

For hygienic reasons cosmetics, hosiery, swimwear or earrings cannot be returned.

Returned items not received in their original state will automatically be returned to the customer. We reserve the right to return the garment to the customer if we believe the garment is not in it's original condition.

In compliance with Australian Consumer Law, JD Fashion is not required to provide a refund if you change your mind, make a wrong selection or need a different size, this includes orders paid using Afterpay.

 

Shipping and handling

All orders are carefully inspected before being packaged and shipped to you. Items will be despatched within 1-4 working days from the day the order is placed depending if regular or express shipping. Once your parcel has been despatched, we take no responsibility of damaged, missing or lost parcels made by Australia Post. We will offer assistance in finding your parcel if notified via email at jodarby87@gmail.com

Cancellation of Orders

Once an order is placed and paid for we cannot cancel the order for a full refund however we can refund in the form of a store credit.  If you would like to change your mind on an order you will need to contact us immediately within business hours, if the order has not been shipped we can cancel the order for you and apply a store credit to your account.

 

Purchases of Sale Items 

All purchases of SALE items are final and cannot be exchanged or returned.  Sale prices of any item/s cannot be applied to previous orders already completed and/or shipped.  All coupon codes must be entered at the time of purchase, cannot be redeemed after the order is completed/processed. 

 

Product Display

With all our online images, we do our best to display the true colour of the garment however as computer monitors and settings may vary we cannot guarantee that your monitor will display the exact colour of the garment, it may vary slightly.   

 

Store Credit

All returns will be issued with a store credit within 3 working days, there is a 3month expiry date on all store credits.

Due to the fast turnover of stock we cannot guarantee that we will have a different size in stock to exchange. For this reason any returns will automatically be issued as a Store Credit that will allow you to revisit our site to either purchase a different item or the same item in a different size, provided it is available. Once the store credit is processed you will receive an email notifying you that the credit is available to use. Store credits will only be issued for the returned garment/s less original shipping costs if there was one. 

 

Faulty Items

Before sending, all items are thoroughly inspected. In the event of a manufacturing fault, we are happy to refund, repair, exchange or credit the goods. Goods must be returned within a reasonable amount of time for a refund to be considered. Full proof of purchase must also be provided, this can be in the form of a receipt or bank statement. After Inspection if your garment is deemed faulty a full refund will be processed back into the original form of payment only (credit card, or store credit).  For more information about returns policies, please visit the Office of Fair Trading at  http://www.fairtrading.nsw.gov.au/refunds.htm 

Please note that we do our best to display the true colour of the garment however colours may vary slightly depending on your computer monitor/device.  We do not consider this a fault if the colour is slightly different.

Please "request a return"  if you believe your garment is faulty. Please allow up to 5 business days for refunds to be processed once we receive your return.